1. Entering into the agreement

   1. You have agreed to let us provide you with the Services, on certain terms and conditions. This document records the additional terms and conditions of the supply of the Services to you.
   2. The terms and conditions agreed during the above mentioned telephone conversation and the terms and conditions recorded in this document constitute the entire agreement regarding the provision of the Services to you.
   3. We have defined some of the words which have particular meanings in clause 12 of the Agreement.
   4. If there are any words or terms and conditions which you have difficulty understanding, please contact our customer service department at support@rescuebox.co.za and we will contact and assist you.
   5. We may from time to time amend these terms and conditions. Should we do so, we will notify you.
   6. This is a subscription based service. Billing transactions will be acquired for RescueBox via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. This is a monthly subscription based service and can only be terminated through a written request by you the customer.

2. Duration and Termination

   1. We will provide you with the Services from the conclusion of the Agreement, until such time as the Agreement is terminated by you (or us).
   2. Either you or us may, for any reason, terminate the Agreement by giving each other 20 Business Days' written notice. Any notice by you to terminate the Agreement must be sent to support@rescuebox.co.za.
   3. If you terminate the Agreement we will have the right to keep any money paid by you in advance, but subject to restrictions applied by law.

3. The Services

   1. We will take all reasonable steps within our control to provide you with the Services.
   2. The Services can only be accessed via an internet connection.
   3. We cannot always guarantee that the Services will be fault-free. The Services can be affected by factors outside of our control; including, amongst other things, inclement weather, power outages, your and our internet connectivity, faults experienced by our respective internet service providers and the like.
   4. No advice and no information, whether it be oral or written, obtained by the user from www.rescuebox.co.za during use of the service shall create guarantees not expressly provided by this agreement. The use of the service is provided on the basis of an ‘as is’ service and accessible with respect to its availability. RescueBox provides no express or implicit guarantee.
   5. The upgrading and maintenance of the Website may result in interruptions or unavailability of the Services from time to time. Where possible, we will advise you of this in advance.

   6. Telephonic Support

      1. Services: RescueBox will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
      2. User Responsibility: You understand and agree that prior to contacting or allowing RescueBox to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that RescueBox shall not be responsible under any circumstance for any loss or corruption of data and/or software.
      3. Remote Access: RescueBox offers remote access service to assist in diagnosing and resolving system issues. This process allows a RescueBox Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a RescueBox Agent to log into your computer which may contain personal information. A RescueBox Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

4. Payment for Services

   1. You shall pay all amounts due under this Agreement by way of a monthly debit order.
   2. You have authorised us to collect payment for the Services by way of a monthly debit order on a date nominated by you. In the event that a monthly debit order fails, for any reason, we will debit your account on any other date for that month’s subscription. For this purpose, we are entitled to use lawful means to monitor your banking account in order to assess the most appropriate time to execute the monthly debit order.
   3. You cannot cancel your monthly debit order without our prior written consent.
   4. If the date of your debit order falls on a Sunday or public holiday, you agree that your debit order will go off on the last Business Day before the Sunday or public holiday.

   5. Paygate Online Payments

      1. Payment: Payment may be made via Visa, MasterCard, Diners or American Express credit cards. You shall pay all amounts due under this Agreement by way of a monthly debit order, which debit order cannot be cancelled without our prior written consent. Your debit order will go off on the date nominated by you each month. If the date of your debit order falls on a weekend or public holiday, your debit order will go off on the last business day before the weekend or public holiday. If there are insufficient funds in your bank account to meet the amount due, you hereby authorise us to track your bank account and re-present the debit order instruction for payment as soon as sufficient funds are available in your account.
      2. Credit card acquiring and security: Credit card transactions will be acquired for RescueBox via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
      3. Customer details separate from card details Customer details will be stored by RescueBox separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za.
      4. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
      5. Site Property This site as well as the RescueBox software are the exclusive property of RescueBox, whose registered offices are Liberty Towers, 214 Doctor Pixley Kaseme Street, Durban, 4000.
   6. Your debit order date will be aligned with your salary date to account for seasonal or economic changes.

5. Changes In Price

   We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis. If you want to receive particular notice of such increase, you need to tell us so in writing. Should you not find an increase acceptable, you may cancel this Agreement on 20 Business Days' notice.

6. Failure to pay for services

   If you do not pay for the Services in full and on time, via the debit order, or any other payment method you will be in breach of the Agreement and we may cease providing you with the Services, and can implement the provisions of clause 10.

7. Feedback and Complaints

   1. If you have a complaint about the services provided by RescueBox or require information regarding our internal complaints-handling process, you can get in touch with us via our Customer Care Department.

   2. Our Customer Care department details are as follows:
      Customer Care Inbound Contact Number: 0861 000 687
      Customer Care Email Support: support@rescuebox.co.za

   3. We are a participant to Consumer Products and Services Ombud (“CGSO”) and are bound by Consumer Goods and Services Industry Code of Conduct. If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach CGSO, to assist in resolving the dispute.

   4. The CGSO’s contact details are:
      Website: http://www.cgso.org.za/
      Sharecall: 0860 000 272
      Email: complaints@cgso.org.za

8. Information and Disclosure

   1. In entering into the Agreement with you and providing the Services to you, we will come into possession of information pertaining to you. Insofar as it is permissible in law, and save for your banking details, we will hold that information as our own and will be entitled to disclose it to such third parties as we deem appropriate.
   2. You warrant and guarantee that all information supplied to us is true and correct.
   3. Should your address, or any other information which you have given to us, change you must inform us of the change immediately in writing to support@rescuebox.co.za.

9. Indemnity and Waiver

   1. The Services which we provide will in some cases constitute the introduction by us to you of Service Providers, who will provide services to you in their own capacity as your contractor (even though in terms of the Services, we might fund a particular element of the cost of the Service Provider). In these cases, the Service Provider will be your contractor (even though we might fund an element of the cost) and in terms of the Services, we will not be responsible for any disputes, damages, losses or claims arising from or related to such introductions.
   2. You indemnify us, our employees and agents against any claim, loss or damage which you or anyone else may suffer arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services.
   3. To the extent permitted by law, we exclude and you waive all liability against us, our employees and agents, for any direct, indirect or consequential loss, costs, expenses or damage incurred by you or anyone else, whether in common law, in terms of statute or otherwise arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services, save for instances of gross negligence on our part.

10. Breach

    1. In the event that you breach the Agreement we have the right to:
       1. enforce the Agreement; or
       2. terminate the Agreement.

11. General

    1. Notwithstanding anything to the contrary, a written notice actually received by you will be adequate written notice.
    2. You acknowledge that in entering into this Agreement, you have not relied on any promises, representations or other statements made by us or on our behalf.
    3. If you are under the age of 18 years you warrant that you have the assistance of a parent or guardian in entering into the Agreement.
    4. If any term or condition is found to be invalid or unenforceable, that term will be removed and the invalid or unenforceable term will not affect the validity of the remainder of this Agreement, which will remain effective.
    5. If the Agreement arose through direct marketing you may terminate the Agreement, in writing, within 5 Business Days' after the date on which the Agreement was concluded.
    6. The purpose of these General Terms and Conditions is to define the modalities and conditions under which RescueBox allows Internet and mobile Internet (WAP) users to download the RescueBox software for cell phones from the site (www.rescuebox.co.za). A user is any natural or legal person taking advantage of access to the Internet and to the www.rescuebox.co.za site. Any use of any of the RescueBox service implies that the user provided their full and complete acceptance of the General Terms and Conditions. RescueBox retains the right to modify these using conditions. However, before any modification, users will be notified on the www.rescuebox.co.za site. If the user does not accept modifications to the General Terms and Conditions, he/she is free to terminate the service contract.
    7. Respect for the right of intellectual property The user is prohibited from reproducing, copying, selling, reselling or exploiting for any business purpose whatsoever all or part of the services delivered, images, texts, and logos identifying the www.rescuebox.co.za site. Any complete or partial reproduction of these trademarks without the express authorization of RescueBox is thus prohibited and will constitute an infringement punishable by the terms expressed in the Code of Intellectual Property.
    8. Connection / Links RescueBox or third parties may include links to other Web sites or other Internet sources. Insofar as RescueBox cannot control these sites and external sources, the user recognises that RescueBox cannot be held responsible for making these sites and external sources available and cannot be held responsible for the contents, advertising, products, and services, etc., available on or from these sites or external sources. For further information on the legal provisions of these sites, the user may contact RescueBox directly at www.rescuebox.co.za. In addition, the user recognises that RescueBox cannot be held responsible for any damages or losses resulting from or with relation to the use of the content available on or from the site.
    9. Vouchers
       1. This clause 11.9 shall apply to all voucher holders.
       2. A voucher will offer you full access to the RescueBox service for the period specified on your voucher only. If no period is specified on the voucher you can call us on 0861 000 687 or email us at support@rescuebox.co.za and we will supply you with the access period applied to your voucher code.
       3. The Vouchers may only be redeemed at www.rescuebox.co.za.
       4. A Voucher is valid for only 36 months from the date that the Voucher is created and a Voucher cannot be redeemed once the 36 month period has elapsed.
       5. Expired Vouchers will not be refunded or replaced.
       6. Only 1 Voucher may be used at any one time.
       7. Vouchers cannot be exchanged for money and are non-refundable.

12. Definitions

    1. "the Agreement" means the terms and conditions agreed to by you and us during the course of a telephone conversation between you and us (or our direct marketing agents) and the terms and conditions recorded in this document;
    2. "Business Days" means all days, excluding Saturdays, Sundays and public holidays. When calculating business days, one must exclude the first day on which the event occurs and include the last day;
    3. "the Services" means the value added service which we call Rescuebox, which gives you the discounts and benefits, to which we referred during our telephone conversation, and which are more fully described on our Website at www.rescuebox.co.za.
    4. "Service Provider" means any third party who is a supplier of any benefit or discount to you under or in terms of the Services;
    5. "we", "us" and "our mean Rescuebox, the proprietor of which is Ignition Telecoms Investments (Pty) Ltd its affiliates, subsidiaries or its successors-in-title;
    6. "Website" means www.rescuebox.co.za.
    7. "you" and/or "your" means you the customer who applies for and receives the Services.

IMPORTANT: The clauses printed in bold relate to issues which may pose some risk for you or which may limit our liability or which you may not ordinarily expect. Please pay special attention to these clauses. By entering into the Agreement you, in addition to accepting all the terms of the Agreement, also specifically signify that you understand the bold clauses and accept them.